Shipping Policy

Handmade to order in England

Where We Ship From

All orders are made and dispatched from our studio in Birmingham, United Kingdom.

Production Time

Every piece is handmade to order. Standard items are made and prepared for dispatch within 1–3 business days.

Bespoke and custom-made pieces require 1–15 business days depending on the complexity of your request. We will confirm the expected timeline with you when you place a custom order.

Delivery Times

The times below are total times from order to delivery, and already include the production time above.

Exact estimates for your address are confirmed at checkout. Depending on destination, orders may be carried by Royal Mail, USPS, DHL, UPS, FedEx, DPD or your national postal operator.

Duties and Taxes

All applicable duties and taxes are already included in our prices. This applies to every order, regardless of value or destination.

You will never be asked to pay anything extra by customs or by your delivery carrier when your package arrives. If a carrier ever contacts you asking for payment on one of our parcels, do not pay it — email us at support@daddysaidso.com and we will resolve it directly with them.

Order Tracking

You will receive tracking details by email as soon as your order is dispatched. It can take up to 48 hours for the first carrier scan to appear, so please do not be concerned if your parcel does not show as in transit right away.

A note for orders to the United States. Free standard shipping to the US moves in two stages: your package first travels from our Birmingham studio to our US warehouse with FedEx (first tracking number), then transfers to USPS for final delivery (second tracking number).

Shopify only allows one tracking number per order, so we show you the second — the one that ends at your door. This means you may see a “Shipping Label Created, USPS Awaiting Item” status during the first week. In almost every case this simply means your package is already on its way to the US. If you would like to follow the full journey, email us and we will send you both numbers.

Lost, Delayed or Damaged Parcels

Your order remains our responsibility until it is delivered to you.

• If your parcel has not arrived within 10 business days of the estimated delivery date, contact us at support@daddysaidso.com and we will open an investigation with the carrier.
• If a parcel is confirmed lost, we will send a replacement or issue a full refund, at your choice.
• If your item arrives damaged or faulty, send us a photo and we will replace it or refund you in full, including all delivery costs in both directions. This is on us, not on you.
• If tracking shows your parcel as delivered but you have not received it, please contact us. We will raise it with the carrier and work it through with you — we will not simply refer you to the carrier.

Return Shipping

This section applies when you have changed your mind. If something is wrong on our side, see the section above — that is ours to fix and we cover it.

• You arrange and pay for the return postage yourself. We do not issue prepaid return labels and cannot arrange collection on your behalf.
• We recommend a tracked service. We cannot refund a parcel that does not reach us.
• We do not charge a restocking fee.
• Shipping is free to you, but not to us. Because our prices already cover outbound shipping and duty, a flat £12 (or the equivalent in your order currency) is deducted from your refund to cover what we paid to send the order. This is stated up front so you know it before you buy — there are no other deductions.

Full conditions are in our Refund & Return Policy.

Uncollected Parcels

Please double-check your delivery address at checkout, and keep an eye on your tracking. If a carrier cannot deliver your parcel, it is held at their depot or collection point and the clock starts.

• The parcel is held for 7 days from the date the carrier makes it available for collection.
• We email you as soon as we are notified, and again 3 days before the holding period ends, so you have two chances to act.
• If we have had no response from you by the end of those 7 days, the carrier destroys the parcel. Once that happens it cannot be recovered, and no refund or replacement is due.
• If a parcel is instead returned to us because the address was incomplete or incorrect, contact us and we will arrange redelivery at the cost of postage.

Please make sure the email address on your order is one you check, and that someone can receive or collect the parcel at the delivery address.

Discreet Packaging

Every order ships in plain black outer packaging. No logo, no product wording, nothing on the outside that indicates what is inside or who it is from.

Rush Orders

If you need your order by a specific date, add a note at checkout or email support@daddysaidso.com. We will confirm whether it is possible before you are charged. Please note that express delivery affects the shipping method only — it does not change your place in the making queue.

Contact

Email support@daddysaidso.com — we reply to every message, within 24 hours on business days and 48 hours on weekends and holidays.