Everything in our shop is handmade to order. Standard items are made and prepared for dispatch within 1–3 business days.

Bespoke and custom-made pieces require 1–15 business days depending on complexity. We will confirm your timeline before we begin. Orders are made on a first-come, first-served basis, so busy periods may add a little time — we will always tell you if that happens.

Sometimes, depending on our current workload. Email support@daddysaidso.com or add a note at checkout with the date you need it by, and we will confirm whether it is possible before you are charged. Please note that express delivery only speeds up shipping — it does not move you up the making queue.

Yes. Email us with your order number as soon as possible.

Before dispatch — we can cancel or amend your order at any point before it leaves us. If work has already started on a bespoke piece, we will discuss it with you first.

After delivery — if you are in the UK or EU, you have 14 days from receiving your order to cancel it for any reason. Full details are in our Refund & Return Policy.

Our workshop is in Birmingham, England. Every piece is cut, assembled and finished by hand by our small team, and all orders are dispatched from the United Kingdom.

Measurements and fit guidance are listed on every product page, under the item description. If you are between sizes or unsure, email us your measurements at support@daddysaidso.com and we will advise.

There is no real substitute for putting a collar on and feeling whether it sits right, so if the fit is not what you hoped for, get in touch — we are happy to arrange an exchange or a resize.

Yes. If a stud or spike has gone missing, or a clasp, buckle or ring has broken, send us a photo. We do not charge for repairs on orders placed within the last 6 months. Beyond that we will quote you first.

The times below are total times from order to delivery, and already include production.

Standard delivery is free worldwide. Express is £5. Full details in our Shipping Policy.

You will receive tracking details by email as soon as your order is dispatched. It can take up to 48 hours for the first carrier scan to appear, so do not be alarmed if your parcel is not immediately showing as in transit.

Your order is our responsibility until it reaches you. If it has not arrived within 10 business days of the estimated delivery date — or if tracking says delivered but nothing has turned up — email us. We will open an investigation with the carrier and resolve it with you.

Orders are shipped from the United Kingdom.

• United Kingdom — no further charges apply.
• European Union — your order may be subject to import VAT and, above your country's threshold, customs duty.
• United States, Canada, Australia and elsewhere — your order may be subject to local import duties and taxes depending on value and local rules.

These charges are set and collected by your local customs authority, not by us, and are payable by the recipient. Import rules change often, so please check with your local customs office if you need an exact figure before ordering.

If you are in the UK or EU, you have 14 days from delivery to cancel your order for any reason, and a further 14 days to send it back. Items must be unused, unworn and in their original packaging.

If your item is faulty, damaged or not what you ordered, contact us within 30 days for a full refund including delivery costs — we cover return postage in those cases.

Bespoke, personalised and custom-sized pieces are excluded from the 14-day cancellation right, but your rights still apply in full if they arrive faulty or not as described.

Please email us before sending anything back. Full details in our Refund & Return Policy.

Email support@daddysaidso.com or call +44 7344 655727, Monday to Friday, 10:00 – 17:00 (GMT/BST).

We are a small studio and aim to reply within 24 hours on business days, and within 48 hours at weekends and on holidays.