Refund Return Policy

Refund & Return Policy

7-day returns · Handmade to order in England

1 · Your 7-Day Window

You may request a return within 7 days from the date your order is delivered, taken from the carrier's tracking record. Requests after this period cannot be accepted. Once we approve your request, post the item back within 7 days.

2 · Condition of Returned Items

Items must come back unworn, unused and in their original condition, with all packaging, hardware and any included accessories.

Our pieces are worn against the skin. Anything showing signs of wear, scent, makeup, adjustment or alteration cannot be accepted on hygiene grounds. We may reduce or decline a refund where an item has been handled beyond what is needed to check its nature and fit.

3 · What Cannot Be Returned

The following are made individually to your specification and cannot be returned or exchanged:

• Personalised, embossed and engraved pieces
• Custom-sized pieces made to your measurements
• Bespoke and made-to-order commissions

Please check your spelling, letter colour and measurements carefully before ordering — we produce exactly what is submitted. This exclusion does not affect your rights if the item arrives faulty, damaged or not as described; Section 6 still applies in full.

4 · How to Start a Return

1. Email support@daddysaidso.com with your order number and the reason for the return.
2. Wait for our written approval and return address. Parcels sent back without prior approval may not be accepted.
3. Post the item back at your own cost, using a tracked service.
4. We inspect the item on arrival and confirm your refund by email.

We do not issue prepaid return labels and cannot arrange collection on your behalf. We cannot refund a parcel that does not reach us, so please keep your proof of postage and tracking number.

5 · Refunds

• We do not charge a restocking fee.
• Our prices include free shipping and all duties. For a change-of-mind return, a flat £12 (or the equivalent in your order currency) is deducted to cover the outbound shipping and duty we already paid on your order. There are no other deductions.
• Return postage is yours and is not reimbursed on a change-of-mind return.
• Once your return passes inspection, we issue the refund to your original payment method. It usually appears within 3–7 business days, depending on your bank or card issuer.
• If more than 10 business days have passed since we confirmed your refund and you still cannot see it, email us and we will chase it with you.

Discount codes and promotional value are not refunded as cash.

6 · If Something Is Wrong On Our Side

This is ours to fix, and we cover it in full. If your piece arrives faulty, damaged in transit, or is not what you ordered:

• Contact us with your order number and photographs. The sooner the better, but we will not turn you away over a few days.
• We will repair, replace or refund it — your choice — and we pay the postage in both directions.
• No £12 deduction applies. You get the full amount you paid back.
• This applies to personalised and made-to-measure pieces too. Custom does not mean unprotected.
• Minor natural variation in leather grain, texture and colour is inherent to genuine leather and is not a fault.

7 · Uncollected and Refused Parcels

• If a carrier cannot deliver your parcel, it is held for collection for 7 days. We email you when we are notified, and again 3 days before that period ends.
• If we have had no response by the end of those 7 days, the carrier destroys the parcel. It cannot be recovered and no refund or replacement is due.
• If a parcel is refused at delivery or returned to us, the shipping and duty costs already paid on your behalf are deducted from any refund.

8 · Customers in the United Kingdom and European Union

If you are ordering from the UK or the EU, consumer law gives you a statutory right to cancel a distance purchase within 14 days of delivery, without giving a reason. Where that right applies, it takes precedence over the 7-day window above.

That statutory right does not extend to goods made to your specification or clearly personalised, so the exclusions in Section 3 continue to apply. Nothing in this policy affects your statutory rights in respect of faulty, damaged or misdescribed goods.

9 · Contact

Email support@daddysaidso.com — we reply to every message within 24 hours on business days and 48 hours on weekends and holidays. See also our Shipping Policy.